Support

How do I add my properties and units?

From the dashboard, go to the Properties tab. Click "Add property," enter the name and address, then click into the property to add units. Each unit you add immediately gets a unique submission link and QR code.

How do tenants submit maintenance requests?

Each unit has a unique submission link (no login required). Tenants visit the link — or scan the QR code — fill out a short form describing the issue, and hit Submit. That's it. No app download, no account creation.

How do I share the submission link with a tenant?

From the Properties tab, find the unit and click the link text — it copies automatically to your clipboard. Text it to your tenant, email it, or print the QR code and post it inside their door. The link never expires unless you delete the unit.

What if a tenant doesn't have a smartphone or email?

The submission form works on any browser, including older phones. If a tenant can't use the form at all, you can create a request manually from your dashboard — just open the request panel, fill in the details as if you were the tenant, and submit it yourself.

Will I get notified when a tenant submits a request?

Yes. When a tenant submits a request, an email notification is sent to the email address on your account immediately.

Do tenants get notified when I update a request?

Yes — every time you change the status of a request, an email is automatically sent to the tenant (if they provided their email). The email includes the new status and any note you added. You don't have to do anything extra.

What do the status options mean?

• Open — new or unaddressed.
• In progress — you're actively working on it.
• Waiting on vendor — a contractor or supplier is involved and there's a delay.
• Resolved — issue is fixed.
• Rejected — request was reviewed and won't be addressed (e.g., not a covered repair).

Can I add internal notes to a request?

Yes. In the request detail panel, you can add a note at the same time as a status change. Notes are timestamped and saved as a permanent log — useful if a dispute ever comes up.

How does the free trial work?

All plans include a 14-day free trial. No credit card is required to start. At the end of the trial, you'll need to enter a payment method to continue. Your data is retained for 30 days after a trial expires so you can pick back up.

What happens if I go over my unit limit?

You'll see an error when trying to add a unit that exceeds your plan's limit. Existing units continue to work — no requests are blocked. Upgrade your plan from Account Settings to add more units.

How do I cancel?

You can cancel anytime from Account Settings → Subscription. Your account stays active through the end of the current billing period. We don't charge cancellation fees.

How do I reset my password?

From the login page, click "Forgot password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you're still stuck, contact us and we'll reset it manually.

Can I export my data?

CSV export is available on the Pro plan. On Starter and Growth plans, contact us before cancelling and we'll send you a full export of your request history.